Content Designer

JOB DESCRIPTION

Location: Hybrid | Downtown, Toronto

Duration: 12 months

Our client a leading financial institution in Downtown Toronto is looking for a Content Designer to create content artifacts for digital media to exchange information, elicit emotion and facilitate interaction. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • In the form of UI content, accessibility content, labels, explanatory text, hidden or alternative text, metadata, support and go-to-market content to explore, communicate intent, and validate ideas for complex systems and inter-related client experiences
  • Understand the problem/opportunity and use ‘design thinking’ methods to formulate solutions
  • Collaborate with the design team and cross-functional partners to align on solutions and its delivery
  • Partners with peers to shape and develop non-textual content (i.e. iconography, information graphics, imagery and data)
  • Performs Content Design audits where appropriate
  • Collaborates with Legal, Compliance, and Regulatory teams to ensure all content satisfies governance requirements while still meeting clients’ needs
  • Manages end-to-end translation process with internal and external partners
  • Apply content guidelines and standards to ensure solutions adhere to bank tone and voice

Must-Have Skills:

  • At least 4 years of writing experience at a creative agency or in-house creative team
  • Excellent problem-solving skills and the ability to think critically about the challenge at hand
  • A portfolio of work samples showcasing your copywriting work
  • Strong working knowledge of Content Design methodologies
  • Strong technical understanding and expertise in Content Design practice theory/tools
  • Strong verbal and copywriting skills
  • User-centered design foundation (Prioritizing user needs, pain points, behaviours)

Nice-To-Have Skills:

  • Facility in French
  • A working knowledge of accessibility standards and methods to address them
  • A knowledge of design and technology trends
  • Product design experience with understanding of product development practices
  • Leading and facilitating workshops
  • Has worked with large design teams and multiple stakeholders (Product/Business/Technical partners)
  • Research and user testing

Soft Skills Required:

  • Strong communication and presentation skills,
  • Effective collaboration with designers and cross-functional team members
  • Stakeholder management and relationship building
  • Project and time management

Education: A post-secondary education, ideally with a university degree or college diploma

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.