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Manager, PayPlan Operational Support

  • Location: Toronto, ON
  • Project Type: Banking Operations

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JOB DESCRIPTION

Location: Hybrid | Downtown, Toronto

Duration: 12 Months 

Our client, a leading financial institution in Downtown Toronto, is looking for a Manager, PayPlan Operational Support to execute ad-hoc operational tasks for virtual card management. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

This role will include multiple operational support items but no two days will look the same. The primary focus on the role will be on:

  • Supplier Management: Execute routine supplier-related administrative and operational tasks as assigned
  • Production Support: Manage and triage incoming support tickets, prioritizing by severity and business impact
  • COB Controls: Monitor and maintain COB control procedures and compliance requirements
  • Exception File Review: Identify, assess, and triage exception files; escalate issues as needed
  • VC GL Reconciliation: Perform general ledger reconciliation activities for virtual card accounts, ensuring accuracy and timeliness
  • VC Operations: Execute ad-hoc operational tasks for virtual card management
  • UAT Testing: Conduct user acceptance testing for new merchant onboarding functionality; document findings and defects

Must Have Skills:

  • Basic Microsoft suite skills are good and then comfort with Jira or other project management tools is a bonus.
  • Operations experience
  • Experience handling customer issues/complaints

Nice-To-Have Skills:

  • Financial services experience
  • FinTech experience
  • UAT testing experience

Soft Skills Required:

  • Collaborative team player, curious and asks questions

Education:

  • Highest Education

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $40/hr -$54/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.