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Administrator, ICS Cash Preparation Team

  • Location: Toronto, ON
  • Project Type: Administrative

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JOB DESCRIPTION

Location: Hybrid | Downtown, Toronto or Mississauga

Duration: 12 months 

Our client a leading financial institution in Toronto OR Mississauga, is looking for an Administrator, ICS Cash Preparation Team to create, review and, where needed, update desk operating procedures and identify and resolve recurring problems to ensure corrective actions and proper procedures are put in place. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
  • Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
  • Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross training on accounts and bespoke processes
  • Share knowledge with team members to assist in the resolution of more complex problems
  • Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables
  • Validate client instructions against ICS segment-specific processes and procedures and identify instructions that fall out of normal scope for escalation

Must-Have Skills:

  • 3 – 4 years of experience
  • Strong working knowledge/experience in the financial services industry, specifically in custody and ICS client segment
  • Proficiency in MS Office, including experience using and creating Excel macros
  • Demonstrated ability to work successfully in a fast-paced environment
  • Proven client service skills
  • Issues escalation and resolution skills
  • Ability to communicate effectively with stakeholders

Soft Skills Required:

  • Solid organizational and time management skills
  • Detailed oriented
  • Team player

Education:

  • Highest education

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.