JOB DESCRIPTION
Location: Hybrid (Downtown, Toronto)
Duration: Until February 2026
Our client, a leading financial institution in Downtown Toronto is looking for a Technical Systems Analyst. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.
Typical Day in role:
- Join this highly motivated and highly technical support team where you will find yourself expanding your IT knowledge on various technologies
- The Messaging Sharing Discovery Support team is responsible for the resolution of incidents coming into our bin as we are a level 2 support team
- MSDS works closely with TSS Level 1 as incidents are forwarded to us by them and in turn MSDS escalates if required to DSS and DEV teams such as SharePoint, Office, RightFax, Email Infrastructure, Enterprise Archiving Infrastructure
- The rare opportunity to work with more than just one application is available for the person that joins our team
- Be able to work on improving existing and or create new processes that are used by MSDS and our support/dev partners
Must-Have Skills:
- Knowledge of incident management
- Knowledge of Electronic Faxing Products such as Rightfax
- Experience with SharePoint 2013/2019/Online
- Experience with Microsoft Office 2013/2016, Microsoft 365 Apps
- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
- Strong organizational, time management and incident management capabilities.
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
Nice-To-Have Skills:
- Technical Certification in an IT area
- Lean Six Sigma methodology understanding
- Agile methodology understanding
- ServiceNow exposure
- Knowledge Base Article – creation/maintenance
Soft Skills Required:
- Background/Exposure in dealing with potential impatient clients
- Demonstrated ability in written and oral communication skills along with strong presentation skills
- Ability to determine the information and communication needs of the stakeholders and project
Education:
- University or College Degree in Computer Science or a related field or equivalent years of experience as a Technical Analyst
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.