Technical Lead – Production Support, Wealth Management

JOB DESCRIPTION

Location: Hybrid | Downtown, Toronto

Duration: ASAP to Oct 31, 2025 – approx. 3 months

Our client a leading financial institution in Downtown Toronto is looking for a Technical Lead – Production Support, Wealth Management to look at databases and understand how they are set up, understand Dynatrace and Splunk. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • The incumbent is responsible for the maintenance, support and change control of Bank’s digital channel operations. She/he will be part of a team that will be responsible for incident/problem management of bank Online brokerage, Mobile brokerage and related production change
  • If not on call, intake scalations from customer facing teams, in form of Service Now tickets; if customer is having issues trading, viewing accounts – use different tools to investigate,
  • Understand what customer experience is; understand root cause analysis, triage with tech partners; infrastructure teams, vendors, products groups to understand experience per requirement, know who to go to when fixing it
  • When on call – also escalate based on priority and based on user population and scale; instead of working via email or teams, will be doing so via a Bridge call – with vendors, tech partners product groups, will also be paged; escalations triggered via auto alert via customer complaint.
  • On a day to day, will be working on 5-20 tickets – depending on complexity
  • The incumbent will perform a liaison role and ongoing interaction between various units including, but not limited to: Canadian Banking; bank Digital; Technology partners; Customer facing staff; QA departments; Vendors; Product groups; Business lines
  • Direct day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement and limits and communicate it throughout the team.
  • Position will be focused on leadership, building knowledge base, managing various vendor relationships and the customer impact associated with scheduled and unscheduled production events.
  • Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance
  • Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on call support
  • Assist in the development of processes designed to report, analyze and resolve problems with the objective of mitigating the associated operational, reputational, financial, and regulatory risks.
  • Demonstrate leadership abilities and collaborate effectively with various technology and product partners.
  • Be curious as the skill set and product knowledge will be ever evolving
  • Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure

Must-Have Skills:

  • 10+ years’ experience working in a related IT field, with 2+ years’ experience leading in agile methodologies with cross functional teams
  • 3 + years supporting wealth management / investment use cases
  • 3 + years’ experience in performing SQL queries / reports or Database administration
  • 3 + years utilizing performance and capacity management tools such as Dynatrace, Splunk, CA Introscope & Datadog, Gomez or New Relic
  • 2 + years’ experience with enterprise collaboration tools: JIRA, Confluence, SharePoint, Service Now

Nice-To-Have Skills:

  • 2 + years in an application support / SRE (system reliability engineering) capacity, including incident and problem management
  • Experience with microservice architecture and Cloud computing technologies – Kubernetes / Docker; GKE; Azure PCF
  • Experience monitoring and maintaining applications hosted within Unix/ Linux-based servers.
  • Experience from a major Canadian financial institution (especially in wealth management)
  • Experience in order routing vendors such as Fidessa FIX gateway or IRESS

Soft Skills Required:

  • Effective communication and diplomacy skills are required to liaise between groups of varying technical expertise and interests.
  • Demonstrate leadership abilities and collaborate effectively with various technology and product partners.
  • Curious and experimental mindset to drive innovation amidst uncertainty
  • Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure
  • Strong logical thinking in understanding end to end use cases, as well as mapping them to system flows

Education:

  • Post-secondary degree in a related field (technical or business)

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.