JOB DESCRIPTION
Location: Hybrid (Downtown, Toronto)
Duration: 6 months
Our client, a leading financial institution in Downtown Toronto, is looking for a Senior Technical Security Analyst to support end users by processing requests submitted through our ticketing platform and following documented procedures, ensuring timely execution and closure of access requests. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.
Typical Day in role:
- Investigate urgent issues and escalate requests accordingly, ensuring a valid business reason is provided
- Work in a diverse environment, leveraging other team members’ experience and knowledge
Must-Have Skills:
- At least 3 years of experience working in an IT support and/or Service Desk support role
- Strong technical writing aptitude, written and verbal communications skills
- Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high high-pressure environment
- Knowledge in Identity & Access Management controls and policies
- Skilled in collaboration, troubleshooting and gap analysis
Nice-To-Have Skills:
- ITIL v3: Foundations, Operational Support & Analysis
- Strong technical writing aptitude, written and verbal communications skills
Soft Skills Required:
- Strong technical writing aptitude, written and verbal communications skills
- Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high high-pressure environment
- Skilled in collaboration, troubleshooting and gap analysis
Education:
- Highest education
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.