JOB DESCRIPTION
Location: Hybrid (Downtown, Toronto)
Duration: 6 months (Possible extension)
Our client, a leading financial institution in Downtown Toronto is looking for a Personalization Technology Solution Architect to play a crucial role in driving end-to-end solutions across all aspects of personalization, with a strong emphasis on data scalability and customer journey (acquisition, onboarding and beyond). The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.
Typical Day in role:
- Lead the design and delivery of end-to-end technology solutions within the personalization technology domain, focusing on scalability and the customer experience across all touchpoints (digital/authenticated, offline/assisted)
- Provide scalable, reliable, and secure system integration solutions, simplifying the technology landscape to achieve efficiency gains in cost, revenue, and resources, while ensuring that business value is delivered uncompromised
- Contribute to the creation of conceptual and component-level architectures, ensuring systems meet expected performance metrics and incorporate robust observability
- Support data architecture needs to integrate data across multiple platforms similar to Salesforce Data Cloud, Twilio, SAP Customer Data Platform, Salesforce Marketing Cloud, Braze, Adobe (RT-CDP, AEP) MS Dynamics 365 Customer, and Dynamic Yield
- Develop a comprehensive data strategy including measurement/reporting, identity management and resolution, to ensure data pipeline aligns with stakeholder priorities
- Act as a liaison, collaborating with enterprise/GTMTech/martech architects, business architects, product owners, technical analysts, and developers to facilitate effective communication
- Conduct technical demonstrations and prepare documentation, including specifications and solution architecture
- Enhance digital data layers and implement technical tagging for web and mobile platforms, ensuring robust data collection processes are established
- Participate actively in QA and deployment processes, particularly within Agile frameworks, to ensure successful implementation
Must-Have Skills:
- 10+ years of experience in data architecture, integration, API management, and cross-platform Proficiency in data and application integration patterns, including Domain-Driven Design, APIs, messaging, and both synchronous and asynchronous communication
- Over 5 years of direct hands-on experience in architecting, designing, and hands-on implementation of integrated personalization ecosystems using SaaS platforms. Familiarity with tools such as Adobe Experience Platform, Salesforce Marketing Cloud, and others is essential
- Excellent problem-solving skills, strong organizational abilities, and the capacity to communicate complex concepts clearly to both technical and non-technical stakeholders
Nice-To-Have Skills:
- Activation with a strong understanding of marketing technologies, digital analytics, customer data platforms, and cross-channel marketing implementations
- Experience collaborating on architecture activities, including designing roadmaps and proof-of-concepts. A commitment to continuously researching current and emerging technologies will help propose necessary changes
- Strong understanding of analytics implementation across digital platforms, with experience in tools like Google Analytics 4 and BI dashboard tools (Tableau, Looker, Power BI)
Soft Skills Required:
- Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
- Excellent interpersonal skills to be able to collaborate and work closely with external vendors
- Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
- Ability to work as part of a team, as well as work independently or with minimal direction
- Good time management and organizational skills to effectively manage high-scale project
Education:
- Bachelor’s degree in a technical field such as computer science, computer engineering or related field required
- Adobe Experience Platform Certification Overview
- Adobe Real-Time CDP Certification Overview
- Marketing Cloud Certification
- Data Cloud Consultant.
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.