JOB DESCRIPTION
Location: Hybrid (Downtown, Toronto)
Duration: 6 months
Our client, a leading financial institution in Downtown Toronto is looking for an Operations Associate lll to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation’s processes. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.
Typical Day in role:
- Work independently and in a team environment, however, there will be ongoing mentorship with the Peer Coach until proficiency is gained
- Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department
- Accurately review, verify, and/or record data into technology supporting department processes
- Understand department procedures and required accountabilities in the area or department in which the incumbent works
- Refer to department manuals for instructions and task assignments for the specific role
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, Bank Business Units, external customers or industry participants
- Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
- Reduce risk or increase efficiencies by suggesting process changes and system modifications
- Participate in testing and implementation of new systems and processes as required
- Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department
- Accurately review, verify and/or record data in technology support department processes
- Train and act as a resource for other Operation’s team members
- Perform other duties and responsibilities as assigned
Must-Have Skills:
- 2 years of job-related experience
- Ability to communicate effectively, both verbally and in writing
- Ability to handle multiple priorities in a fast paced and deadline driven environment
- Ability to work well and maintain composure under pressure
- 1+ year business, finance, customer service and/or accounting/bookkeeping experience
Nice-To-Have Skills:
- Proficiency on Broadridge System
Soft Skills Required:
- Teamwork
- Time-management
- Problem solving
- Adaptability
- Empathy
- Creativity
Education:
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.