JOB DESCRIPTION
Location: Hybrid | Downtown, Toronto
Duration: 12 months
Our client a leading financial institution in Downtown Toronto, is looking for an Interaction Designer to support the Design Researcher in planning and conducting usability testing, and in analyzing and synthesizing test results. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.
Typical Day in role:
The Interaction Designer will:
- Work closely, primarily with Product Owners and Business Analysts, on an ongoing basis to review and discuss new and upcoming features on the Gen AI advisor tool roadmap, and brainstorm and sketch UX enhancements and the UX/UI for new product features;
- Work with product owners, tech leads, business analysts and other relevant stakeholders to scope design activities, collect business and functional requirements, establish timelines for delivery of prototypes and ready for dev files;
- Create design concepts for the Gen AI advisor tool enhancements and features in Figma, review concepts with product owners and other relevant stakeholders, and collect feedback to iterate;
- Create Figma prototypes to support both moderated and unmoderated usability testing of Gen AI tool design concepts with advisors
- Support optimization of the advisor desktop workflow through (but not limited to) workflow and business process analysis, process mapping, workflow optimization, as well as research activities such as persona creation, advisor interviews, etc.
Must-Have Skills:
- Substantial experience designing for complex organizational workflows (e.g., employee or advisor workflow support)
- Experience in conversational design
- Expertise in use of Figma to build design concepts, create complex prototypes, and deliver high-quality ready-for-dev files
- Planning and conducting usability testing
- Independently scoping and estimating design and usability testing activities to meet competing priorities and deadlines set by squad product owners
- Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
- A minimum of 5 years of experience in designing usable interfaces across multiple channels and platforms
- Experience in an applied research setting including experience integrating user research into product designs and design practices
- Demonstrated ability to articulate design strategy, rational and logic; describing benefits and highlighting risks associated with design decisions
- Demonstrated expertise with design, prototyping, and research tools such as Figma, Mural,
- UserTesting.com
Nice-To-Have Skills:
- Knowledge and/or working experience in designing interfaces and conversational experiences for Gen AI-driven applications
- Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
- Appreciation for the potential of ‘design thinking’
- Experience working within a large organization and within an agile environment
Soft Skills Required:
- Comfortable with ambiguity in terms of stakeholders, product roadmap definition, and access to inputs from users.
Education:
- BA/BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial),
- MA/MS degree or certification in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.