JOB DESCRIPTION
Location: Onsite | Minneapolis, MN
Duration: 12 months
Our client a leading financial institution in Downtown Toronto is looking for a IMAC Coordinator to handle all aspects of the IT moves, adds, and change process within US Wealth Management. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.
Typical Day in role:
- Planning & Support
- Coordinate and fulfill moves, adds and changes requested by the WM user community
- Provides updates on activities/tasks required to perform the tasks.
- Attend all IMAC meetings
- Assist with Asset Management reclamations.
- Assist with implementation and coordination of projects
- Ensure timely delivery of service to clients
- Follow procedures to coordinate the requests
- Coordinate requests with IT support teams, identifying, tracking and resolving issues.
- Relationships & Communication
- Provide knowledgeable, accurate, responsive and professional services to Wealth Management users, through the prompt and courteous handling of client telephone calls/electronic delivery and the completion of such orders
- Effectively communicates and builds rapport with team members, stakeholders and interface groups.
- Uses different tactics for resolving conflicts/issues prior to escalation.
- Effectively liaise with user community, other in house service groups and external vendors
- Documentation
- Timely updates and tracking of orders assigned to the individual
- Open, monitor and close orders within expected service levels
- All orders are to be managed through the service request system
Must-Have Skills:
- 5 to 9 years experience in computer customer service
- 5 to 9 years in a call center environment
- Windows 10 and Microsoft Office Suite
- A+ certification
- Experience with IT Troubleshooting & IT Terminology
- IT Hardware (desktops, laptops, Routers, Servers)
- Networking environment (LAN, WAN)
Nice-To-Have Skills:
- MCP (Microsoft Certified Professional)
- MCSA (Microsoft Certified Systems Administrator)
Soft Skills Required:
- Attention to detail
- Highly motivated
- Works well under pressure
Education:
Certification, college degree or BA in Technology, Computer Science or equivalent training
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.