JOB DESCRIPTION

Location: Hybrid(Downtown, Toronto)

Duration: 12 months

Our client a leading financial institution in Downtown Toronto, is looking for a  Design Researcher – Expert to help create user test plans.The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

Design Research Strategy

• Build relationships with key stakeholders within and outside of the design team

• Support designers and business stakeholders in prioritizing potential research activities

• Develop research fieldwork approaches (moderated or unmoderated) which address business and design objectives

Research and Testing (Execution, Synthesis, Analysis):

• Develop research activities to evaluate prototypes, improve understanding of current context, or to generate new understanding of changing user needs

• Moderate live sessions with users and RBC people covering high-complexity or sensitive topics

• Communicate core themes and implications from your research activities to the design team and other stakeholders

• Design and facilitate ideation sessions and collaborative work activities

Must-Have Skills:

• Mural, Figma, Alida, Maze, Confluence/Jira 

• A minimum of 3 years of experience in research

• Technical understanding of design research theory / design research tools

• Working knowledge of a variety of design research methodologies 

• Experience working on cross-functional teams 

• Communication and presentation skills

Nice-To-Have Skills:

• Appreciation for the potential of ‘design thinking’

• Experience working within a large organization and an agile environment

• Experience contributing to the launch of a digital product

• Investment background knowledge

Soft Skills Required:

• Be able to build relationship with stakeholders.

• Take initiative in suggesting and recommending research plans to help achieve product/design/business goals.

• Be comfortable in presenting to business leadership. 

Education:

• BA/BS degree in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.