JOB DESCRIPTION

Location: Hybrid | Scarborough

Duration: 12 months

Our client, a leading financial institution in Scarborough, is looking for a Customer Service Analyst – TSYS to be responsible for responding to Coordinator inquiries based on the sense of urgency. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Following the Daily/ Weekly and Monthly assigned tasks.
• Adhering to the service level agreement and acknowledging the coordinator’s email inquiries.
• Purging and redirecting new replacement cards to their respective address.
• Tracking all interactions with our internal and external clients for any email or phone requests.
• Reporting any problem log with the appropriate vendor for further investigation.
• Taking ownership, updating, and engaging the client on outstanding investigations.
• Checking resources and procedures to enhance their knowledge.

Must-Have Skills:

• Minimum of 3 years’ experience in a customer service role
• TSYS Knowledge
• Strong proficiency in Microsoft Excel, including data analysis and reporting functions

Nice-To-Have Skills:

• Previous Commercial Card and Contact Center experience.
• Bilingual proficiency in English and French (spoken and written)

Soft Skills Required:

• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Great attention to detail.
• Time management and ability to work independently.
• Result and Customer Focus.
• Interpersonal skills and high-performance mindset.
• Flexibility.

Education:

• College/University degree

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.