Change Manager – Banking

JOB DESCRIPTION

Location: Hybrid(Downtown, Toronto)

Duration: 12 months 

Our client a leading financial institution in Downtown Toronto is looking for a Change Manager – Banking to champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Lead and/or support the business in the development and execution of Change Management Strategies and framework leveraging the established methodology for change
  • Contributing to the development of the strategy, strategic priorities, long term vision and plan leveraging GRM’s Transformation Management Office’s tools and resources.
  • Aligning change management’s priorities and initiatives to the GRM and the Bank’s strategic priorities to effectively identify challenges and opportunities
  • Drafts communications and develops materials for socializing change with senior leadership and sponsors, including briefing materials, plans, and presentations.
  • Assessing the change impact by conducting impact analyses, identifying key stakeholders, assessing change readiness, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance
  • Supporting calendaring of all planning steps including change management strategy planning and business planning/alignment in collaboration with business partners
  • Support and/or/ collaborate to create tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs.
  • Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations.
  • Establishing a two-way communication process with project participants, Senior
  • Management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track.
  • Acting as the key point of contact for the VP, Transformation Lead, Project Manager and program stakeholders in relation to change management requirements and plans.
  • As a component of each project, design, development, deliver and manage of communications – in order to deliver a single consistent message across the organization and initiatives
  • Working with Communication and Learning and Development teams: Guide training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required
  • Coordinating efforts with other business team leads including Transformation Leads, Project Management Leads, Enterprise Communications, business partners
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-today activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with bank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment. 

Must-Have Skills:

  • Minimum of 5-7 years of relevant experience in Change Management
  • Excellent written and verbal skills required to prepare communications and interact effectively with internal and external parties
  • Strong editing, proofreading, layout and design, professional printing/publishing skills are essential
  • Demonstrable success in supporting large-scale transformation initiatives and managing projects involving functionally diverse stakeholders. 

Nice-To-Have Skills:

  • Previous experience working with TOP 5 Banks/FI
  • Previous experience with Risk Management

Soft Skills Required:

  • Excellent written and verbal skills required to prepare communications and interact effectively with internal and external parties 

Education:

  • Bachelor’s degree
  • Prosci certification

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.