Bilingual Helpdesk – French and English

JOB DESCRIPTION

Location: Hybrid | Scarborough 

Duration: 12 months

Our client, a leading financial institution in Scarborough, is looking for a Bilingual Helpdesk – French and English to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone, or from a remote location. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower – high complexity level
  • Troubleshooting customer concerns over inbound phone calls
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must-Have Skills:

  • Fluent English and French- Mandatory (no exceptions, bilingual and fluency in both languages required) – Please test language fluency prior to referring the candidates
  • 2+ Years Customer Service Experience
  • 1-3 years of browser troubleshooting practices
  • Demonstrated knowledge of computer software, such as configuration management software, and operating system literate.

Nice-To-Have Skills:

  • Previous Help Desk or Contact Center experience
  • Technical Help Desk Experience

Soft Skills Required:

  • Strong verbal and written communication skills.
  • Quick learner, reliable and punctual
  • Ability to work well under pressure
  • Result and customer focus.
  • Driven with a high-performance mindset.
  • Empathetic and professional

Education:

  • College/University degree preferred

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.