Manager, Training

JOB DESCRIPTION

Location: Hybrid | Downtown, Toronto

Duration: 10 months

Our client a leading financial institution in Downtown Toronto, is looking for a Manager, Training to provide support for curriculum updates for new-to-role training programs and for the design of elements of larger multi-faceted learning initiatives. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

This role reports to the Director, Major Program Change Management and is specifically allocated to a program currently under NDA. The Manager, Training Design and Delivery will be responsible for designing, developing and delivering the training required (incl. structure, content and guides) to enable launch of a new technology tool and related processes. This role partners closely with subject matter experts in both technology and process & methodology to understand the learning audience, assess their needs, and design materials and delivery channels. The incumbent will work closely with the Director, Major Program Change Management to align training approach and deliverables with overall change strategy. They will also interact with the Learning & Development team to ensure alignment to our guiding principles and standards. Delivering training metrics and tracking participation over time will be part of this role.

Must-Have Skills:

  • 7+ years of experience in a dedicated training role designing and delivering training for new technology in the context of highly regulated global enterprise; background in Audit, Risk, Compliance, IT transformation (e.g. ERP, EITSM) preferred
  • Proven ability to deliver training in virtual formats and independently create multi-media content (e.g. videos, tool overviews, How To guides) for a global audience
  • Comfort facilitating and leading sessions to support large stakeholder groups (e.g. attending audiences upwards of ~150 people; total stakeholder group size ~1K)
  • Strong communication skills (verbal and visual), ability to tailor message to audience
  • PowerPoint (expert level, for developing content)
  • Video software to support training content creation (e.g. Camtasia, GoAnimate, Adobe Premiere)
  • Online registration and survey tools (e.g. Slottr, MS Forms) to support audience engagement and metrics
  • Video conferencing tools (e.g. Webex, Teams) for training delivery and engagement sessions

Nice-To-Have Skills:

  • Experience introducing new technologies or changes to existing ones within an organization, minimizing disruption and maximizing adoption.
  • Experience building learning strategies for digital communities
  • Experience working with social intranet platforms as a critical enabler of training delivery
  • Passion for creating persona-based user experiences that speak to needs of audience

Soft Skills Required:

Curiosity, focus on user experience, bias to digital channels, problem-solver, comfortable with ambiguity, strong ability to explore and manage details, ability to impact and influence without authority

Education:

  • Undergraduate degree and/or post-graduate qualifications in areas such as adult learning, teaching, training, instructional design, communications, HR required

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.