Application Support Analyst / BSA – Wealth Management

JOB DESCRIPTION

Location: Hybrid | Downtown, Toronto

Duration: 6 Months 

Our client, a leading financial institution in Downtown Toronto, is looking for an Application Support Analyst / BSA – Wealth Management to Demonstrate leadership abilities and collaborate effectively with various technology and product partners. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

The incumbent is responsible for the maintenance, support and change control of Bank’s technology supporting digital channel operations. She/he will part of a team of that will be responsible for incident/problem management of Bank Online brokerage, Mobile brokerage and related production change activities. The incumbent will perform a liaison role and ongoing interaction between various units including, but not limited to:

• Canadian Banking;
• Scotia Digital
• Technology partners;
• Customer facing staff:
• QA departments
• Vendors
• Product groups
• Business lines

This position will be focused on leadership, building knowledge base, managing various vendor relationships and the customer impact associated with scheduled and unscheduled production events. Please be aware that on a rotation basis, there will be responsibilities outside of traditional working hours and compensation will be provided.

• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance
• Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on call support
• Assist in the development of processes designed to report, analyze and resolve problems with the objective of mitigating the associated operational, reputational, financial, and regulatory risks.
• Demonstrate leadership abilities and collaborate effectively with various technology and product partners.
• Be curious as the skill set and product knowledge will be ever evolving
• Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure

Must Have Skills:

• 8+ years experience working in a related IT field and/or supporting business
• 2 + years supporting wealth management / investment use cases within a Canadian financial institution
• 2 + years experience in performing SQL queries / reports or Database administration
• 2+ years utilizing performance and capacity management tools such as Dynatrace, Splunk, CA Introscope & Datadog, Gomez or New Relic
• 2 + years experience with enterprise collaboration tools: JIRA, Confluence, Sharepoint, Service Now.
• 2 + years in an application support capacity. This will include incident and problem management.
• Some familiarity with Dynatrace
• Experience or strong personal interest in wealth management, personal finance, investing, capital marketing.

Nice-To-Have Skills:

• Experience within a major Canadian financial institution.
• Experience in order routing vendors such as Broadridge , Fidessa FIX gateway or IRESS

Soft Skills Required:

• Strong logical thinking in understanding end to end use cases, as well as mapping them to system flows
• Curious and experimental mindset to drive innovation amidst uncertainty
• Effective communication and diplomacy skills are required to liaise between groups of varying technical expertise and interests.

Education:

• Post-secondary degree in a related field (technical or business)
• Completion of the Canadian Securities Course and/or experience support wealth management use cases an asset
• ITIL certification an asset

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $60/hr -$74/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.