Business Analyst – Recruitment, ATS, CRM

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JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 6 months

Our client, a leading financial institution in Downtown Toronto, is looking for a Business Analyst – Recruitment, ATS, CRM to support and/or manage the end-to-end lifecycle of the global CRM implementation. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Collaborate with Talent Acquisition teams, HR, regional partners, and vendors to ensure requirements are translated accurately, testing is coordinated, issues are resolved, and the tool is configured to meet global and local business needs.
• Have significant exposure to global recruitment operations, process standardization, vendor management, and technology integration (including SuccessFactors).
• Partner with Talent Acquisition, HR, and Business Stakeholders to understand and articulate business needs.
• Support or manage full project lifecycle activities for recruitment strategic initiatives.
• Work closely with recruitment operations and optimization teams to implement and evaluate recruitment programs.
• Provide subject matter expertise and guidance on recruitment practices and processes.
• Translate business requirements into vendor-ready functional specifications; facilitate workshops with cross-functional global teams.
• Align project activities and deliverables with organizational strategic priorities.
• Identify, manage, and mitigate risks and issues across the program lifecycle.
• Ensure consistent application of project management methodologies and documentation.
• Monitor industry trends and best practices to recommend improvements and enhancement opportunities.
• Manage vendor relationships, ensuring effective deployment, product enhancements, and timely issue resolution.
• Coordinate with partner teams and country representatives to gather requirements (e.g., talent pools, workflows, documentation).
• Support testing planning and execution, including triaging issues and escalating matters to vendors as needed.
• Maintain strong, clear communication across global stakeholders and team members.

Must-Have Skills:

• 3–5 years of experience in project management or business analysis, using project management methodologies
• 2+ years of experience in recruitment or recruitment COE functions, with a strong understanding of end-to-end recruitment processes, programs, and strategies

Nice-To-Have Skills:

• Experience with Applicant Tracking Systems (e.g., SuccessFactors, Workday).
• CRM tool experience (Beamery preferred).
• Experience supporting or implementing recruitment technology enhancements or system rollouts

Soft Skills Required:

• Strong strategic influencing capabilities with the ability to guide diverse stakeholder groups.
• Previous experience leading recruitment-related technology projects.
• High energy, results-oriented mindset with a proactive approach.
• Exceptional attention to detail and the ability to manage multiple priorities.
• Strong communication, problem-solving, and documentation skills.
• Ability to think from a candidate perspective and identify potential issues independently.

Education:

• Relevant experience prioritized

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is 65/hr -77/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.