Business Continuity Management Relationship Manager

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JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 12 months

Our client, a leading financial institution in Downtown Toronto, is looking for a Business Continuity Management Relationship Manager to champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Completes business continuity plan reviews within the assigned portfolio, ensuring 100% of reviews due or scheduled are completed in accordance with BCM program requirements.
• Provides support and recommendations to employees filling Business Continuity roles based on BCM Policy, Guidelines, Mandate(s) and industry best practices.
• Complete comprehensive review and/or testing of plans in portfolio in support of semi-annual compliance window and ensure data fidelity for accurate reporting.
• Facilitate or lead tabletop exercises as required by individual portfolios. Ensure all issues raised are closed and/or actioned by the appropriate employee filling the BCP role.
• Provide 24/7 incident management On-Call support per schedule. Following up until the issue/event is closed.
• Partners with relevant stakeholders across the Bank on the implementation of a governance structure that spans the business continuity lifecycle, including the creation and enhancement of business continuity management programs and systems.
• Takes active measures to understand individual portfolios to provide more tailored BCM support.
• Supports the Senior Manager and Director of the BCMU as a Subject Matter Expert (SME) with a focus on the ongoing maintenance and continuous improvement of the Business Continuity Management function
• Leads and collaborates with internal and external stakeholders on processes focused on Business Continuity Management, to create an improved end state by:
• Contributing to and/or reviewing communication material, including BCMU status, quarterly Continuum, BCM documents, including but not limited to the BCM Policy, Mandate(s), Training
• Supports the Senior Manager and works with relevant stakeholders across the Bank on enhancements to the enterprise-wide business continuity program
• Supports the team’s quality assurance program; liaises with regional teams to guide ensuring plans are current to the program needs

Must Have Skills:

• 2+ years working in the financial industry
• Solid background in developing communications, reports and presentations
• Experience working in a matrix organization leading and/or influencing cross-functional teams, including senior management

Nice-To-Have Skills:

• Experience in internal and external audits and/or regulators
• Business Continuity Planning Certification.

Soft Skills:

• Excellent analytical skills
• Strong communication, writing skills, and report preparation
• Flexible and creative thinker with the ability to define business trade-offs, generate out-of-the-box solutions and manage uncertainty; proactively identify and solve complex problems impacting management and business direction
• Excellent organizational skills.
• Ability to prioritize against many competing interests in an environment of constant change

Education & Certificates:

• Bachelor’s in computer science, business, or any other related field.

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is  30-39/hr We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.