Program Delivery Manager – MarTech

JOB DESCRIPTION

Location: (Downtown, Toronto)

Duration:

Our client a leading financial institution in Downtown Toronto, is looking for a Program Delivery Manager – MarTech to lead the delivery of complex, multi-channel personalization programs across digital and assisted channels. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • Works very closely together with the HM to manage the squad, resources, and deliverables
  • Not a typical SDLC environment, more of complex use cases, and keeping an eye on stakeholders and delivery
  • Manage cross-functional teams including engineering, marketing, analytics, and vendor partners to ensure timely and high-quality execution.
  • Drive agile ceremonies, sprint planning, and backlog grooming with a focus on business outcomes.
  • Collaborate with stakeholders to define scope, timelines, and success metrics for MarTech initiatives.
  • Ensure compliance with regulatory and data governance standards throughout delivery.
  • Provide delivery oversight and remove blockers to enable team velocity and alignment.
  • Support engineering teams working on platforms such as Adobe Experience Platform (AJO, RT-CDP, Target), Pega CDH, and Salesforce Marketing Cloud.
  • Champion continuous improvement and delivery excellence across the MarTech portfolio.

Must-Have Skills:

  • 10+ years of experience in project/program delivery management within large enterprises, preferably in regulated industries (e.g., financial services, healthcare, telecom).
  • 5+ years’ proven track record of delivering personalization and GTM/MarTech technologies programs
  • Proven ability to manage multiple stakeholders and drive alignment across business and technical teams.

Nice-To-Have Skills:

  • Experience working with MarTech platforms including Adobe Experience Platform (AJO, RT-CDP, Target), Pega CDH, and Salesforce Marketing Cloud – strong asset
  • Experience with Agile methodologies; Scrum experience preferred.
  • Familiarity with compliance, privacy, and data governance frameworks.
  • People management skills/experience

Soft Skills Required:

  •  Excellent communication, leadership, and problem-solving skills – very important for this role

Education:

  • Bachelor’s degree / Master’s degree nice to have – technical/relevant field

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.