Senior Technical Security Analyst

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 12 months

Our client, a leading financial institution in Downtown Toronto, is looking for a  Senior Technical Security Analyst to  monitor bins for access requests. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • Provision access as submitted on the request
  • Support access issues via Incident bin
  • Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensuring timely execution and closure of access requests
  • Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided
  • Identify trends and assess gaps in provisioning and incident queues to reduce repetitive negative occurrences and implement opportunities to streamline existing processes to consistently drive operational efficiencies
  • Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.
  • Work in a diverse environment leveraging other team members’ experience and knowledge

Must-Have Skills:

  • 1-3 years of in/similar field (helpdesk, customer support, access)
  • 3 years of experience working in IT support and/or Service Desk support role
  • ITIL v3: Foundations, Operational Support & Analysis
  • Strong technical writing aptitude, written and verbal communications skills
  • Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment
  • Knowledge in Identity & Access Management controls and policies
  • Skilled in collaboration, troubleshooting and gap analysis

Nice-To-Have Skills:

  • Certification or education in Cyber Security
  • Macro/PowerShell/etc. scripting/programming

 

Soft Skills Required:

  • Work well independently as well as collaboratively
  • Team focused, communicate well, written and orally
  • Understanding technical documents such as provisioning guides

Education:

  • Bachelor’s degree in computer sciences and/or IT related disciplines and Certifications in information security preferred.

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.