JOB DESCRIPTION
Location: Hybrid (Dowtown, Toronto)
Duration: Until May 9, 2025 (Possibility for an extension, or conversion to Full time employee)
Our client, a leading financial institution in Downtown Toronto is looking for an ITSM Analyst – Change/ Release Management to ensure that ITSM processes are executed in a controlled and authorized manner, in compliance with governing regulations, bank’s standards, policies, processes, and procedures. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.
Typical Day in role:
- Create and maintain documentation
- Training
- Governance
- Process analysis
- Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
- Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
Process Ownership/Continuous improvement
- Leadership
- People and non-people leadership skills
- Reporting & Analytics design
- KPIs, Metrics
- Project work / leadership
- Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
Community engagement and outreach
- Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to Champion ITSM culture and practices.
- Help with internal and external communication, improves transparency and radiate information
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with bank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Must-Have Skills:
- 5 to 7 years of experience in a technical domain such as software development, system administration / Operations, reliability and performance engineering, process engineering, resilience engineering, etc.
- Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering
- Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc.
- 2 to 4 years of IT Infrastructure Library (ITIL)/Service Management experience
- Fluency in English is a must
Nice-To-Have Skills:
- Knowledge of Spanish
- 4+ years of Advanced experience of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL)
Soft Skills Required:
- Champion a high performance environment and contributes to an inclusive work environment
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Education:
- Undergraduate Degree in Computer Science, Computer Engineering, or equivalent experience.
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.