JOB DESCRIPTION
Location: Hybrid | Downtown, Toronto
Duration: 5 months
Our client a leading financial institution in Downtown Toronto, is looking for a Technical Business Analyst – DevOps to engage stakeholders such as legal, risk, and audit during project planning and execution. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.
Typical Day in role:
- Strategic Leadership
- Drive the vision and evolution of release management processes across the enterprise.
- Work with key stakeholders within the DevOps/Pipeline organizations to establish a standardized, automated CI/CD pipeline with integrated change controls, deployment workflows, testing gates, and audit-ready documentation to ensure reliable, traceable, and compliant software releases
- Build strong relationships with stakeholders across technology, risk, audit, and business lines.
- Process Design & Optimization
- Lead the analysis, design, and continuous improvement of change and release processes.
- Collaborate with platform teams, CIO representatives, and SREs to ensure alignment with business and technical requirements.
- Integration & Automation
- Oversee the integration of ServiceNow DPR with DevOps pipelines and orchestration tools.
- Champion automation of release workflows and change approvals to improve velocity and compliance.
- Governance & Compliance
- Enforce process standards, controls, and audit readiness.
- Ensure regulatory and risk requirements are embedded in all release and change activities.
- Training & Documentation
- Develop and deliver training programs to promote process adoption.
- Maintain comprehensive documentation for processes, workflows, and governance models.
- Reporting & Metrics
- Implement and monitor KPIs and metrics to assess process performance and compliance.
- Present insights and recommendations to leadership and key stakeholders.
- Project Leadership
- Lead cross-functional initiatives related to change and release management.
Must-Have Skills:
- 8+ years of experience as a technical BA
- 3+ years experience in a technical domain (e.g., software development, operations).
- 3+ years hands on experience with building and maintaining DevOps environments and CI/CD pipelines.
- 3+ years experience working in Agile environments
- 3+ years of experience with Release Management/automation
- Familiarity with process analysis techniques (e.g., Value Stream Mapping, Six Sigma).
Nice-To-Have Skills:
- Advanced ITSM experience, especially with ITIL frameworks.
- Spanish language skills.
- Experience with ServiceNow DPR and Release Management.
- ITIL certification preferred
Soft Skills Required:
- Critical thinker with strong analytical and problem-solving abilities.
- Proven leadership in both people and process initiatives.
- Champions a high-performance, inclusive, and customer-focused culture
- Excellent communication and stakeholder engagement skills.
- Fluency in English.
Education:
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.